FAQ

1. What is Citi® Private Pass®?
Citi Private Pass is an entertainment access program available to Citi credit card and Citibank Debit Card customers. Citi customers get special access to purchase tickets to thousands of events annually, including presale tickets and VIP packages to the year's hottest concerts, sporting events, dining experiences plus complimentary movie screenings and more, all at citiprivatepass.com.
2. Do I need to be a Citi credit card or Citibank Debit Card customer to purchase tickets or get access to events on the Citi Private Pass website?
While anyone can view the Private Pass website, you must use a Citi credit card which displays the Visa, Mastercard and American Express logo or a Citibank Debit Card which displays the Mastercard logo to purchase tickets or access complimentary offers. In most instances, the Citi credit card or Citibank Debit Card account number will be verified during the purchase transaction, redemption process, or at the event.
3. How can I stay on top of upcoming events?
Just visit citiprivatepass.com frequently to view new offers. You can also sign up for weekly Private Pass events emails and follow Citi Private Pass on Twitter.
4. Which Citi cards are eligible for Citi Private Pass?
All Citi credit cards which display the Visa, Mastercard, or American Express logo and Citibank Debit Cards which display the Mastercard logo are eligible.
5. As a Citi credit card or Citibank Debit Card customer, do I need to sign up for Citi Private Pass or login?
There is no sign up or login to access the Private Pass program, but you can sign up for weekly Private Pass events emails to stay on top of upcoming events. You will need to use your Citi credit card or Citibank Debit Card to purchase tickets.
6. What is the passcode to purchase tickets or access complimentary passes for a Citi Private Pass event?
In most cases (but not always), passcodes are required to access certain events. If you click on an event purchase link on citiprivatepass.com and you are taken to LiveNation.com or Ticketmaster.com, the passcode is the first 6 digits of your Citi credit card or Citibank Debit Card unless otherwise stated. If the purchase or redemption instructions appear directly on the Private Pass site and a passcode is required, the passcode will be listed at the top of the page in green font.
7. I am getting an error message when I enter my passcode in the "Offer Code" box. What can I do?
  • Confirm that the presale has started. This information is typically listed on the Citi Private Pass event page and on the event ticketing page. A presale code will only work once the presale has started.
  • Confirm that you are using the correct passcode for the offer. This information is typically located on the Citi Private Pass event page and on the event ticketing page.
  • If you are getting the message "No Tickets Currently Available," it means that there are zero tickets available based on your search criteria. For very popular presales, when there is a high volume of traffic going to the ticketing site, you may receive this message because tickets are held while users search and review tickets. If this is the case, you can keep refreshing the page as tickets may become available if they are released back into the system for sale.
  • Error messages may vary by ticketing platform. Additional information and resources may be available on the ticketing platform's website.
8. Is there a fee to access the Citi Private Pass program?
There is no fee to access the Private Pass program. Private Pass is a benefit available to Citi credit card and Citibank Debit Card customers. Please note that if you purchase tickets to any of the events or experiences there may be a fee associated with your ticket purchase charged by the ticketing agency.
9. Is there an extra fee or charge per ticket when purchasing tickets via Citi Private Pass?
Citi does not charge you a fee for purchasing tickets via the Private Pass site. However, the ticketing agency that processes your ticket purchase may charge standard processing and/or shipping & handling fees.
10. What is a Citi "Presale"?
A Citi Presale provides Citi credit card or Citibank Debit Card customers with an opportunity to purchase tickets to a specific concert tour or other event for a limited time before the tickets become available to the general public (i.e. public on-sale). Typically, the Presale period is 2-3 days prior to sale to the public, but can vary.
11. What are Citi "Preferred Tickets"?
Citi Preferred Tickets are an allotment of tickets that have been set aside just for Citi credit card or Citibank Debit Card customers. These tickets are made available for a limited period of time during the general public on-sale and can only be purchased by using a Citi credit card or Citibank Debit Card.
12. What are Citi Private Pass "Complimentary Tickets"?
Eligible Citi credit card or Citibank Debit Card customers can reserve Complimentary Tickets for special events and experiences through Private Pass. Please note that Complimentary Tickets are available on a first come, first served basis, and ticket availability may be very limited. A maximum of one (1) complimentary offer per account can be redeemed every six (6) months. Please carefully read the details of the offer, as additional limitations may apply.
13. What is a Citi "VIP Package"?
A Citi VIP Package is a ticket package that includes an additional benefit for eligible Citi credit card and Citibank Debit Card customers. The additional benefit may be premium seating, artist merchandise, a meet & greet with the artist, special access to hospitality areas within the venue or any combination of these benefits. Please carefully read the description of the VIP package before you purchase. Types of VIP packages vary by event.
14. Is there a limit to the number of concert tickets a Citi credit card or Citibank Debit Card customer can purchase?
Ticket limits per show vary by event and venue. Please carefully read the details of the offer to obtain this information.
15. Are some events or experiences only available to certain types of Citi cards?
Some events and experiences are only available to certain cardmembers based on which Citi card they have. Citi ThankYou® (including Citi Prestige® and Citi Chairman®) and Citi® / AAdvantage® cardmembers get access to select exclusive event offers.
16. I am having trouble purchasing tickets to a Citi Private Pass event. Who can I contact for help?
For assistance, call the number provided on the event page. If there is no phone number listed, reach out to us on Twitter, @CitiPrivatePass, or call the customer service number on the back of your card.